Effective Date: 5/5/2025

At Kleemax, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • Returns must be initiated within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Returns will not be accepted for items damaged due to misuse or improper handling.

2. How to Initiate a Return

  • Contact our support team at +92 335 3117616 Or info@shopkleemax.com.
  • Provide your order number, item(s) you wish to return, and reason for return.
  • We will guide you through the return shipping process.

3. Refunds

  • Once your return is received and inspected, we will notify you.
  • Approved refunds will be processed within 7–10 business days via the original payment method.

4. Non-Returnable Items

  • Opened or used hygiene products.
  • Clearance or promotional sale items.

5. Damaged or Defective Items

Please contact us immediately if your item is damaged or defective upon arrival. We’ll arrange a replacement or full refund.